Frequently Asked Questions

Welcome to the Luxaro FAQ hub. If you don’t find the answer you’re looking for, please contact us directly — we’re here to help.

🟢 General Questions

Luxaro fragrances are crafted in Grasse, France, the perfume capital of the world, using high-quality ingredients and higher-than-average concentrations for long-lasting scent.

Yes. Every Luxaro perfume is 100% vegan and cruelty-free, with no animal-derived ingredients or animal testing.

Absolutely. Many Luxaro perfumes are designed to be worn by anyone, regardless of gender.

You can read about our journey, inspiration, and commitment to luxury-quality perfumes on our Our Story page. It’s a great way to get to know the brand behind every fragrance.

Our Blog contains helpful tips, fragrance guides, and advice on enjoying Luxaro perfumes. You’ll find articles on choosing the right scent, layering fragrances, and getting the most from your perfume collection.

🚚 Shipping & Delivery

We don’t offer international shipping right now. Alcohol-based perfumes are classified as flammable “dangerous goods” (e.g., UN1266), which means most carriers restrict cross-border air transport and require specialised handling and packaging. Until we can guarantee a reliable, fully compliant solution at a fair cost, delivery is limited to UK addresses.

Tip: Join our newsletter for updates on new regions and local fulfilment.

Standard UK delivery typically takes 2–4 working days from dispatch.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking link so you can follow its journey.

💳 Returns & Exchanges

Yes. We offer a 30-day risk-free return policy for unopened items. For step-by-step instructions, see our Refund Policy or Risk-Free Return page.

If your perfume arrives damaged, please contact us immediately at hello@luxaro.co.uk and include photos of the parcel and item. This helps us resolve the issue quickly. Once reviewed, we’ll arrange a replacement or refund in line with our Refund Policy.

🌸 Product Information

Our perfumes typically last 6–10 hours, thanks to concentrations of 18–20% highest quality fragrance oils.

We currently offer 50ml bottles, with discovery sets coming soon.

Yes! Every order comes with a small tester/sample, so you can try the fragrance before opening the main bottle.

Yes. All Luxaro perfumes are inspired by iconic designer fragrances and crafted to capture the essence of these scents. According to feedback from hundreds of customers, they smell remarkably similar to the branded originals, while offering luxury quality at a fair price.

🌱 Ingredients & Sustainability

Our perfumes are made with high-quality, skin-safe ingredients. However, if you have very sensitive skin, we recommend doing a patch test before full application. You can also check the full ingredients list for each fragrance on its individual product page.

Store in a cool, dry place away from direct sunlight to preserve its quality.

Yes. We are committed to ethical sourcing, eco-conscious packaging, and cruelty-free production.

🎁 Orders & Gifting

Yes. Every order comes in elegant packaging, making Luxaro perfumes perfect for gifting.

Yes! Every order includes a small tester/sample, so the recipient can try the fragrance before opening the main bottle.